Documentary Brazil,Germany,Italy,Netherlands,United States of America
"The Cleaners" is a 2018 documentary film directed by Hans Block and Moritz Riesewieck that delves into the clandestine world of content moderation on social media platforms. The film primarily focuses on a hidden industry in the Philippines, where thousands of anonymous content moderators known as "cleaners" work long hours for low wages to sift through and remove inappropriate, violent, pornographic, and politically sensitive content.
The documentary follows the lives of several cleaners as they undertake their demanding jobs, which involve reviewing and evaluating thousands of posts, images, and videos flagged as violating platform guidelines. These cleaners, often young and tech-savvy, have immense power in shaping what is allowed on the internet and what is not. The film explores the psychological toll this work takes on the moderators, as they are exposed to disturbing and traumatizing content on a daily basis.
"The Cleaners" also exposes the lack of transparency and accountability in the content moderation process. The decisions made by these anonymous moderators can have far-reaching consequences, influencing public discourse, political narratives, and the information available to users. The film raises important questions about freedom of expression, censorship, and the ethical implications of outsourcing the control of online content to underpaid workers in developing countries.
The documentary also features interviews with experts, journalists, and activists who shed light on the challenges and complexities of content moderation. They discuss the immense scale of the task, the flaws in the algorithms used to identify problematic content, and the potential biases or political influence that may shape the decisions made by these cleaners.
Ultimately, "The Cleaners" raises concerns about the power wielded by social media platforms and the potential manipulation of public opinion. It urges viewers to question who controls what we see and think on the internet, and to consider the consequences of relying on hidden armies of content moderators to determine what is permissible online.
The documentary follows the lives of several cleaners as they undertake their demanding jobs, which involve reviewing and evaluating thousands of posts, images, and videos flagged as violating platform guidelines. These cleaners, often young and tech-savvy, have immense power in shaping what is allowed on the internet and what is not. The film explores the psychological toll this work takes on the moderators, as they are exposed to disturbing and traumatizing content on a daily basis.
"The Cleaners" also exposes the lack of transparency and accountability in the content moderation process. The decisions made by these anonymous moderators can have far-reaching consequences, influencing public discourse, political narratives, and the information available to users. The film raises important questions about freedom of expression, censorship, and the ethical implications of outsourcing the control of online content to underpaid workers in developing countries.
The documentary also features interviews with experts, journalists, and activists who shed light on the challenges and complexities of content moderation. They discuss the immense scale of the task, the flaws in the algorithms used to identify problematic content, and the potential biases or political influence that may shape the decisions made by these cleaners.
Ultimately, "The Cleaners" raises concerns about the power wielded by social media platforms and the potential manipulation of public opinion. It urges viewers to question who controls what we see and think on the internet, and to consider the consequences of relying on hidden armies of content moderators to determine what is permissible online.
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